Cancellation options
Plans change. Each listing sets one of three cancellation policies, shown before you pay, so you always know what you would get back.
The three policies
| Policy | What you get back |
|---|---|
| Flexible | Full refund up to 7 days before check-in. No refund after that. |
| Moderate | Full refund up to 14 days before. Half refund from 7 to 13 days. None after that. |
| Strict | Half refund up to 30 days before check-in. No refund after that. |
Estimate your refund
Pick a policy and how far ahead you would cancel. This is a guide, and the final amount is always shown before you confirm.
You would get back about
50%
of the booking amount under the Moderate policy, cancelling 10 days before check-in.
How to cancel a booking
Open your booking
Go to your bookings and choose the stay you want to cancel.
Check the refund
You see what you would get back, based on the listing’s policy, before you confirm.
Confirm
Once confirmed, the host is told and the dates return to their calendar.
Refund
Refunds go to your original payment method. Timing depends on your payment provider.
When it is not a normal cancellation
If a host cancels
You are refunded in full, and we help you find somewhere else if you need it. Hosts who cancel repeatedly may lose their listing.
Experiences
Experiences follow the policy set on the listing. If a host cancels or bad weather stops an outdoor session, you get a full refund or a new date.
Exceptional circumstances
Serious illness, a death in the family or a natural disaster can be treated differently. Contact us with details and we will look at your case.
Common questions
Need to talk it through?
If your case does not fit the policies above, tell us what happened.